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WebWord Usability Consulting
Usability and human factors for the Internet. Including book list, expert articles articles and interviews, recommended Web sites.

Adaptive Path - 90% of All Usability Testing is Useless
Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design process - not separate from it." (June, 2004)

A List Apart - The Perfect 404
Ian Lloyd gives strategies for building custom 404 error pages that enhance usability. (January 16, 2004)

Top Ten Web Design Mistakes of 2003 (Jakob Nielsen's Alertbox)
Sites are getting better at using minimalist design, maintaining archives, and offering comprehensive services. However, these advances entail their own usability problems, as several prominent mistakes from 2003 show. (December, 2003)

Publish.com - Five Usability Principles For Web Design
Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control. (August 30, 2003)

Publish.com - Usability Matters
Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers." (February 11, 2003)

CNET.com - Study: Design lacking in e-tail sites
The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving. (June 3, 2002)

CNN.com - Analysis: Web sites are locking out the disabled
Office buildings have wheelchair ramps and TV has closed captioning, but many Web sites are inaccessible to people with disabilities. Things don't have to be that way. (August 7, 2000)

User-Friendly Web Sites for All Ages, Microsoft PressPass
Guidelines for businesses, developers and web designers on how to make their web sites more user-friendly and accessable for the adult community. A white paper issued by Microsoft, "Effective Web Design Considerations for Older Adults." is available for download. (May 12, 1999)

The Scent of Information
The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts and perspectives on the Web, usability, and the user's quest for information. (May 15, 1998)

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